PRO SMARTS PROFESSIONAL

We were told they would contact Pottery Barn to find a replacement door. Right in front of my husband, one of the movers broke the sliding door on my solid wood buffet, the wood casement holding the glass splitting. I booked through Amazon Home Services because I trusted Amazon’s choices in affiliate companies but clearly that was a lapse in judgement. I now have to find movers that can move me on Saturday with extremely short notice.

This is a complete and total inconvenience and infuriating situation.

PRO SMARTS PROFESSIONAL

How is it possible that my move was both scheduled AND confirmed over a week ago and only now, 3 days before my move, is it recognized that there a problem? I would assume a professional company would verify their schedules before confirming a booking. ProSmarts explanation is that the Amazon Home Services bookings are in a different system and because of this, they did not realize there was an overlap until today. I had already scheduled other installations and plans for that day since I already had my move scheduled on 2⁄ 6.

Today is 2⁄ 3 and they are only just now telling me that they are already fully booked for 2⁄ 6 and cannot come out until Sunday 2⁄ 7. On 1/ 26, I booked my move with them for Saturday, 2⁄ 6 through Amazon Home Services and it was confirmed by ProSmart on the same day. ProSmart Services is completely unreliable.

Pro smarts